Innovation in mystery shoppers
PAN invests heavily in our 6000 strong network of mystery shoppers; from recruitment and training to shopper incentives, all aimed at benefiting our clients by providing the highest standards of feedback.
Innovation in services
To achieve a return on your investment, customer experience programmes must impact on what happens on the frontline. PAN have developed enhancements to mystery shopping programme such as: Immediate Reward, Immediate Feedback, Buy & Return and Video mystery shopping.
Innovation in reporting
Central managers such as in Retail Operations, Brand or Marketing want to ensure that mystery shopping reports lead to improvement action in each location. To achieve this our online reporting tool allows both location and central mangers to record their observations or recommendations for action directly on mystery shopping location reports.