To get the most benefit from mystery shopping we encourage all our clients to communicate the reasons for conducting a mystery shopping programme to frontline staff. In our experience, the more open you are with your customer facing colleagues from the outset, the more effective the reports will be in improving customer experiences .
Listed below are some of the 30 issues our Covid Safe mystery shopping visits use to help our clients protect their brand and provide safe customer experiences.
For more information on how PAN's mystery shopping can help you re-open successfully please contact Niamh at firstname.lastname@example.org or call (01) 299 3800.
As part of assisting our clients with their business recovery we have launched Covid Compliance Mystery Shop visits. Covid mystery shop visits will help protect your brand by getting a snapshot of your location’s compliance with Covid Requirements.
Organisations use mystery shopping for various reasons: to help improve customer experience, to track the sales process and to gain a better understanding of how customers are feeling when they come not contact with their business.