News & Insights

7 things to mention when introducing mystery shopping to frontline staff

By PAN Research Thursday, 27th August 2020 | 0 comments
To get the most benefit from mystery shopping we encourage all our clients to communicate the reasons for conducting a mystery shopping programme to frontline staff.  In our experience, the more open you are with your customer facing colleagues from the outset, the more effective the reports will be in improving customer experiences .

Covid Compliance Retail Mystery Shop Checklist

By PAN Research Wednesday, 13th May 2020 | 0 comments
Listed below are some of the 30 issues our Covid Safe mystery shopping visits use to help our clients protect their brand and provide safe customer experiences. For more information on how PAN's mystery shopping can help you re-open successfully please contact Niamh at or call (01) 299 3800.

Mystery Shop your business to keep it Covid Safe

By PAN Research Monday, 6th April 2020 | 0 comments
As part of assisting our clients with their business recovery we have launched Covid Compliance Mystery Shop visits. Covid mystery shop visits will help protect your brand by getting a snapshot of your location’s compliance with Covid Requirements.

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