Mystery Shopping &
Customer Experience

What We Do

Our mystery shopping and customer experience services provide insights from live customer experiences that will help you drive frontline improvement. With world class reporting, over 6000 mystery shoppers, and 20 years experience partnering great brands we can help your business deliver better service and sales performance today.

COVID 19 Support & Information links

COVID COMPLIANCE MYSTERY SHOP VISITS

COVID COMPLIANCE RETAIL CHECKLIST

COVID 19 Irish Consumer Survey (topline findings)

COVID 19 Irish Consumer Suvey (full report)

Some of our Clients

We are delighted with the improvement PAN has made to our mystery shopping programme. It’s great to deal with a professional company with a positive can-do attitude and the expertise to back it up.

DH

Retail Area Manager, Eason

PAN have proven to be invaluable at increasing our understanding of customer journeys and how we can improve them. The reporting platform is top notch, but most of all they are very good at what they do.

BK

Deputy Director Distribution & Head of Retail Operations at Permanent TSB

The PAN team completely understand our requirements. Their impressive reporting finds the key stories in the data - whether performance scores or detailed customer comments. PAN regularly go above and beyond to assist us.

DF

Sales Operations Manager, Opel Ireland

Our Strengths

We don't just gather customer service data. We help you turn that data into action.

Quality Insights

We deliver practical insights to impact the success of your business - helping you to sell more and identifying areas to improve customer experiences.

Expertise

You can benefit from our 20 years experience working with both leading and emerging Irish and International brands

World Class Reporting

Maximise the benefit from mystery shopping with location specific reports to full company overviews, secure 24/7 access provides keen insights on how to improve customer interactions.

Better Mystery Shoppers

Uniquely we train all our shoppers for every visit. So our 6000 mystery shoppers are better prepared, more engaged and provide better quality feedback