Are your customers experiencing a level of service that will result in them returning or recommending your business?


PAN’s mystery shopping services can help you deliver consistently superior customer service, and so differentiate your offering from competitors.

From café lunches to overnight hotel stays, our tailor made programmes provide an independent measure of customer service & staff interaction, cleanliness and environment, food & beverage quality, and payment procedure etc.


Solutions Toolbox
  • Mystery Shopping visits, calls and emails
  • Website mystery shopping

PAN’s mystery shopping enables all levels of our organisation to ensure that we are meeting our goals in terms of providing the best possible service experience to our customers. We are delighted with the impact this is having. 

GL, Director
Sandymount Hotel @ Aviva Stadium

Fallon & Byrne has engaged PAN Research for 4 years and enjoyed a great working relationship with them, in particular Niamh. Their client service, and in particular the quality of their mystery shoppers and attention to detail in the reporting is excellent.

RF, General Manager
Fallon & Byrne

Let's Discuss Your Needs

Whatever your query, contact us and we'll get back to you promptly

Pan Research
D3 Nutgrove Office Park, Dublin D14 P271.

For our latest insights and updates follow us on LinkedIn