Retail

Using real customer experiences, we develop customised mystery shopping programmes which clearly identify where you are delighting customers and pinpoint areas of underperformance.

• Are customer needs identified and acted on?
• Are staff engaging in a friendly manner?
• Is the correct sales process followed?

Quickly drill down to individual store findings or track the strength and weaknesses of your overall estate. Clear actions are highlighted for each store to achieve service excellence and increase sales.We understand retail challenges and provide insights into every part of the customer journey, whether online or offline.

Solutions Toolbox

• Mystery Shopping visits, calls and emails
• Website mystery shopping
• Retail store audits
• Immediate Reward & Feedback visits
• Competitor Benchmarking
• Video and audio recorded mystery shopping