Health & Lifestyle

Our mystery shopping services provide insight into how pharmacists and other health professionals assess customer needs, provide product advice and the reasons why products and services are recommended.


Know the facts about how your brand is positioned in-store, and the impact of competitor activity.

Findings enable health retailers and manufacturers to understand what is happening on the frontline line and how to boost service delivery and product performance.


Solutions Toolbox
  • Mystery Shopping visits, calls and emails
  • Website mystery shopping
  • Retail store audits
  • Regulatory Compliance evaluations – in-branch, by phone or online
  • Immediate Reward & Feedback visits
  • Competitor Benchmarking
  • Video and audio recorded mystery shopping

We highly recommend PAN to any company seeking a partner that provides outstanding service, expertise and a detailed evaluation of customer experiences. A great company!

MC, Head of Change & Improvement
Hickeys Pharmacies

We implemented a mystery shopping programme to assist our sites in evaluating our customers’ experience.  The results are providing a valuable tool for assessing the level of service provided and to identify areas for improvement. 

CL, Sales & Marketing Director
ICON Health Clubs

Let's Discuss Your Needs

Whatever your query, contact us and we'll get back to you promptly

Pan Research
D3 Nutgrove Office Park, Dublin D14 P271.

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