See and listen to actual customer experiences.
The reality of customer experiences is captured using covert state-of-the-art video and audio recording equipment. We deliver full colour video format and MP3 audio which allows you to see and hear your staff in action. An invaluable training tool, the real power of video & audio mystery shopping is to effect fundamental change to the quality of service and sales delivery to customers.
Is there a gap between what your customers should experience and what they actually experience?
We help protect your brand by ensuring compliance with operational, sales and marketing standards, as well as various government regulations.
Compliance Audits accurately record whether correct internal or regulatory procedures are being implemented on the frontline. Compliance issues can include; sales closing techniques, fees & costs information, product information, sales techniques to ensure against mis-selling, documentation compliance & provision.
Differentiating your business against key competitors is a valuable use of mystery shopping.
Conduct competitor mystery shops either to benchmark your business against your main competitor or to gain sales process, operational and pricing information that you can react to. Knowing how competitors sell, and understanding their strengths and weaknesses will give you a clear advantage when dealing with customers