We are an Irish company. We were established in 1996 as Ireland’s first specialist mystery shopping company. For more information please visit our About Us page.
Mystery shoppers visit, phone or email businesses and pose as a typical customer for the purpose of evaluating standards of customer service.
Assignments vary but you are generally required to pose as a typical customer who is interested in a product or service.
After your visit or call you complete a questionnaire. The questionnaire is a mixture of answering Yes/No type questions and comments detailing your experience and how they were dealt with. This information is then used to provide feedback from the perspective of typical customers in order to help companies improve customer experiences.
There is a huge variety, Walk-in visits can range from 2 minutes to over an hour. A typical store visit can take around 20 minutes. More complex visits or car dealership visits can take 45 minutes or over an hour.
As with the fee the expected length of each visit is provided in advance.
No, Mystery shopping is only occasional work. A mystery shopper is a self-employed independent contractor. Mystery shoppers are also responsible for their own tax and social insurance payments. Mystery shopping is not a “get-rich-quick” scheme. As a mystery shopper with PAN you could expect to get an average of anywhere from 6 to 30 assignments per year, though shoppers who do excellent work can expect assignments more regularly.
It depends on the evaluation, but mystery shoppers will be notified of the due date in the recruiting email. However once training (usually by phone) is completed an evaluation should normally be submitted within 1 to 3 days.
Reliable mystery shoppers get more work.
If you complete the mystery shop visit or call when you said you would, and fully complete an accurate and detailed report, then you will receive a high score and be awarded more work
No. Unless it is a specific requirement of an evaluation mystery shops should be completed unaccompanied. This ensures that the shopper and staff member are not distracted from their work, and so an accurate evaluation will be completed.