Pan Research | News & Insights

Omnichannel Mystery Shopping: Does your speed of response to online enquiries meet customer expectations?

Thu, 27 May 2021 13:15:15 GMT

A 2020 mystery shopping report reveals how Irish brands deal with new customer digital enquiries

Thu, 28 Jan 2021 15:53:50 GMT

What does a Mystery Shopper do?

Wed, 18 Nov 2020 12:25:45 GMT

7 things to mention when introducing mystery shopping to frontline staff

Thu, 27 Aug 2020 16:04:59 GMT

To get the most benefit from mystery shopping we encourage all our clients to communicate the reasons for conducting a mystery shopping programme to frontline staff. In our experience, the more open you are with your customer facing colleagues from the outset, the more effective the reports will be in improving customer experiences .

Covid Compliance Retail Mystery Shop Checklist

Wed, 13 May 2020 15:38:34 GMT

Listed below are some of the 30 issues our Covid Safe mystery shopping visits use to help our clients protect their brand and provide safe customer experiences.

For more information on how PAN's mystery shopping can help you re-open successfully please contact Niamh at nmccarron@panresearch.ie or call (01) 299 3800.

Mystery Shop your business to keep it Covid Safe

Mon, 06 Apr 2020 15:17:23 GMT

As part of assisting our clients with their business recovery we have launched Covid Compliance Mystery Shop visits. Covid mystery shop visits will help protect your brand by getting a snapshot of your location’s compliance with Covid Requirements.

5 things to consider when choosing a mystery shopping company

Thu, 05 Dec 2019 15:01:29 GMT

Organisations use mystery shopping for various reasons: to help improve customer experience, to track the sales process and to gain a better understanding of how customers are feeling when they come not contact with their business.