Mystery Shopping Services
Performance Evaluator
We provide proven mystery shopping programmes resulting in increased sales performance and higher service standards for your business. PAN’s service includes detailed analysis and interpretation of mystery shopping findings, including targeted conclusions and recommendations.
Our unique know how, as Ireland’s first specialist mystery shopping company, allows us to provide the best value to you. Our experienced team works closely with clients to implement action plans that drive frontline improvements to your business.
PANnet, our unique market leading mystery shopping system, employs cutting edge online technology to offer you real-time web based reporting. Click here for a demo of our online reporting.
We guarantee delivery of actionable findings on time and within budget. PAN’s unique reports enable action by identifying strengths and weaknesses in service delivery, product knowledge and sales performance - read some Case Studies.
Reports also act as an effective staff motivation and training tool. As a leader in the field with over 22,000 mystery shops completed, we guarantee our clients proven mystery shopping programmes delivering a better return on investment with real improvements to frontline performance.
Competitor Tracker
Enables systematic monitoring of competitor activity and Key Performance Indicators. Competitor Tracker is cost effective and targeted research, supplying the latest market information on competitor sales, service strategies and performance.
Compliance Audits
Sales and Service Compliance Audits accurately record whether correct internal or regulatory procedures are being implemented on the frontline. Compliance issues can include; closing techniques, fees & costs information, sales techniques to ensure against mis–selling, documentation compliance & provision etc.
Franchise Monitor
The key to franchise success is that the customer experience and product offering in all locations conform to set standards. Our Franchise Monitor is specifically designed to test the uniformity of every aspect of the customer experience. Everything from telephone contact, point of sale material, branding, signage and all aspects of service delivery is measured and benchmarked nationally.
For more information on Mystery Shopping and any service offered by PAN Research contact us today.
Click here for Video & Audio Recorded Mystery Shopping
Our Services
"We highly recommend PAN to any company seeking a partner that provides outstanding service, excellent quality, and a detailed evaluation of customer experiences." J Ryan, Retail Excellence Manager O2
“We work very well with PAN’s experienced project management team who continually develop how research findings are used and presented. PAN’s mystery shopping is central to helping our staff improve their performance.” B Healy, Allianz
We Offer You
Competitor Benchmarking
Recommendations for action
...and the 7 PAN Benefits
Contact Us
PAN Research
D3 Nutgrove Office Park
Dublin 14
t: 299 3800 / 01
e: abushnell@panresearch.ie
(Adrian Bushnell)
