Client Testimonials

O2 Retail“We highly recommend PAN to any company seeking a partner that provides outstanding service, excellent quality, and a detailed evaluation of customer experiences. For the past 5 years we have been able to rely on PAN’s experienced project management team and extensive mystery shopper network to ensure successful research that reflects what our customers are experiencing.” John Ryan, Retail Excellence Manager - O2 Retail

 

Sherry FitzGerald Logo“PAN’s work is excellent. They are dedicated to meeting our needs and provide valuable feedback on the delivery of all aspects of our service and sales performance. PAN’s reports are extremely valuable in terms of ensuring first class customer experiences and quality service delivery. Our mystery shopping programmes have enabled Sherry FitzGerald to pinpoint areas in need of improvement as well as identify those who truly shine within our organisation.” Triona Gorman, Director, Sherry FitzGerald Countrywide

 

Allianz logo“We work very well with PAN’s experienced project management team who continually develop how research findings are used and presented.  We have found the quality and range of their mystery shopping reports to be excellent, both in terms of statistical reporting and customer narratives. PAN’s mystery shopping is central to helping our staff improve their performance.” Bernadette Healy, Allianz

 

AXA logo“PAN’s mystery shopping enables all levels of our organisation to ensure that we are meeting our goals in terms of providing the best possible service experience to our customers. PAN’s report quality is exceptional. PANnet, their online reporting system, allows us to instantly share information about our performance with people at all levels across our business.” Laura Kelly, Customer Experience Manager, AXA Ireland

 

Peter Mark Logo"I strongly recommend PAN's mystery shopping to other firms who aim for high levels of customer retention and excellent service standards. PAN's team has successfully managed mystery shopping programmes that deliver a comprehensive understanding of customer experiences and staff performance levels. Their online reporting is quick and easy to use, and an excellent tool for staff motivation and training." Barry Dempsey, Managing Director, Peter Mark

 

“I am very pleased with the relationship I have developed with members of the PAN team and because of their excellent service and research analysis, I am more than happy to recommend PAN to other companies seeking to improve frontline service and sales performance.”Orla Cleary, Human Resources Manager, Atlantic Homecare

 

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