PAN Research MYSTERY SHOPPER ONLINE APPLICATION

Please take a moment to fill out the Shopper Application Form. All information is used solely for our own records so that we may find jobs that will best suit you. Your personal information will not be given or sold to any other company.
Please answer all questions below.

If you are already a registered shopper with PAN Research, please DO NOT fill out this application form. This information will be added to our potential shopper database.

PLEASE ANSWER ALL QUESTIONS

Personal Details


Please complete and submit:
Name:**
Full Address:**
Email**:
Home number:**
Work number:
Mobile number:**
Date of Birth (Digits Only):**
Do you drive and have your own car and/or access to a car?**
Are you able to travel to do assignments during normal business hours, (9am to 5pm?)
How far are you able to travel to conduct evaluations?
Do you work outside the home?
Do you have a P.C. and access to e-mail/Internet AT HOME?**
How did you hear about PAN Research?

Sample Evaluation

Please complete the following based on a recent customer experience you had

Is your experience:

Visit to a business premises

Telephone query

Greetings:

1. During the first 30 seconds did the store have a generally positive impact on you?
Yes No Not Applicable

2. Taking into account the number of customers in the store/branch were you greeted within an acceptable time?
Yes No Not Applicable

3. Were you greeted politely?
Yes No

Customer service Issues:

4. In relation to your query did the assistant seem positive and eager to help?
Yes No

5. Was your query handled at an acceptable pace, i.e. not rushed?
Yes No

6. Rate the attempt the assistant made to find out what you were interested in;
Very Good Good Average Fairly Poor Poor

7. Rate the assistant's overall sales performance:
Very Good Good Average Fairly Poor Poor

8. Based purely on your experience with this assistant, would you return to this business?
Yes No

Please provide here, Detailed Comments on what happened during the visit or call.

Please comment on Q1 and 2 if you answered 'No'. Please also explain your answers to Q4 to Q7. Please write at least 6 lines of comments describing your experience and opinion of the service you received:

Independent Contractor Agreement

1. The mystery shopper is a self-employed independent contractor, and when not engaged as a mystery shopper for PAN is at liberty to engage in other activities.

2. The mystery shopper is responsible for his/her tax and social insurance payments.

3. As a PAN mystery shopper you have the opportunity to benefit from sound management and the future growth in our mystery shopping business in terms of the performance of completed assignments, and therefore our client reports, and the regularity of assignments.

4. Although guidelines are provided, it is your responsibility to successfully manage the exact scheduling of assigned evaluations.

5. The mystery shopper is contracted for the sole purpose of providing a mystery shopping service to PAN.

6. Mystery shoppers are provided with training for each assignment, but have an input into when and where assignments are completed – this is agreed in advance, and how you complete the questionnaire, i.e. your commentary as a typical customer.

7. The mystery shopper is responsible for his/her safety on all visits, and must comply with all applicable laws.  PAN will have no liability to any third parties for any claims arising out of the mystery shopper’s conduct of the assignment.

8.The mystery shopper is responsible for his/her insurance coverage necessary or appropriate to conduct the mystery shopping service.

9. The fees and costs of each assignment are agreed in advance with you. Payment is monthly.

10. The mystery shopper needs to provide exact contact details (fixed place of business) for communication purposes, and is responsible for providing necessary ‘materials’, i.e. phone, suitable appearance, PC & Internet connection.

11. In certain circumstances, and only if agreed with PAN in advance, the mystery shopper may refer assignments to a third party. PAN must be made aware of this prior to the event.

12. The mystery shopper shall carry out his/her functions on behalf of PAN to the best of his/her ability.

13. Our agreement with our clients is that we will not be paid for incomplete work. Therefore, if we receive incomplete assignments we cannot pay mystery shoppers. Substandard work will be reissued.

14. Unless PAN is informed of a possible delay, and it is specifically agreed with PAN, assignments must be completed by the agreed deadline  Assignments received after the agreed deadline may not be paid for, as it may not be possible to include this work in our reports.

15. The mystery shopper shall not act or make any statement in such a manner that is likely to injure the reputation of PAN or to expose PAN to criminal or civil proceedings.

16. Either party may terminate this agreement at any time by giving seven days written notice.

17. The mystery shopper shall keep private and confidential both during and for thirty-six months subsequent to the cancellation of this Agreement, any information in relation to PAN’s affairs, members or customers.

18. The mystery shopper shall not indicate to any person at any time the identity of the clients for whom they are providing the mystery shopping service on behalf of PAN.

Please indicate that you have read and agreed to the terms of the PAN Research Ltd. Independent Contractor Agreement.

Terms and Conditions

Thank you for filling out the application form. Please check it over before hitting the SUBMIT APPLICATION button below. Click the CLEAR CONTENTS button only if you want to clear the contents of the application.