About Us

PAN Research is a leading consumer research and mystery shopping company.

We are a small company of dedicated research professionals. Our commitment to clients is to enable companies to find out what their customers are experiencing, and then to use this information to improve customer satisfaction, sales performance and ultimately increase profitability.

As a leader in the field, with over 25,000 completed mystery shops, and over 100,000 Online and Telephone surveys, we understand that unique businesses deserve unique mystery shopping and consumer research programmes.

Since 1996 we have developed and implemented many successful research programmes for some of Ireland’s leading companies, inlcuding O2, AXA and Sherry FitzGerald.

A wholly Irish owned company, PAN was also a founding member of the Mystery Shopping Providers Association (Europe). We offer over 10 years of mystery shopping, consumer research and customer service measurement experience.

Our experienced team listens to and understands your business objectives and develops research solutions that will work for you. We provide our clients with a better return on investment by delivering quantifiable and actionable results based on our proven research programmes.


PANnet Our Mystery Shopping System

  • Over 1500 profiled, trained and experienced mystery shoppers in Ireland & Northern Ireland
  • Customised research and online reports specific to your requirements
  • Management Summaries and reports for all visits and calls
  • Conclusions and Recommendations on how to improve performance
  • Quick project turnaround time
  • Secure 24 hour client access
  • Automatic email highlighting of best and lowest scores
  • Password protected single and multi-level access
  • Reporting includes a range of Location, Trend and Management reports
  • Reports available online, in PDF or hard copy
  • Full range of customer scenarios based on typical customer interactions
  • Email distribution of individual Location and Summary reports

Our Services


Contact Us

PAN Research
D3 Nutgrove Office Park
Dublin 14

t: 299 3800 / 01
e: abushnell@panresearch.ie
(Adrian Bushnell) 


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